UK DELIVERY

All UK orders over £20 are eligible for FREE delivery. Orders under £20 will be charged at a standard rate of £3.99.

We aim to despatch all orders within 5 working days. Most items are sent via Royal Mail second class, please allow 3-5 days for delivery. Larger items are sent via Parcelforce, please allow 2-3 days for delivery. 

INTERNATIONAL DELIVERY

We deliver all over the world using a tracked service, for just £13.99 per order. 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@oakwoodarcher.co.uk


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to enquiries@oakwoodarcher.co.uk and send your item to: Oakwood Direct, Unit 2, Hoyle Road, Calverton Business Park, Calverton, Nottingham, NG14 6QL.

Shipping
To return your product, you should mail your product to: Oakwood Direct, Unit 2, Hoyle Road, Calverton Business Park, Calverton, Nottingham, NG14 6QL.

You will be responsible for paying for your own shipping costs for returning your item in the event that you change your mind. Initial shipping costs are non-refundable, if you receive a refund, the cost of the original shipping will be deducted from your refund

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.